Enterprise Application Development
ERP: Enterprise Resources Planning
CRM: Customer Relationship Management
ENTERPRISE RESOURCE PLANNING
ERP is a business process management software which helps a particular company/firm to effectively manage the business by using the system of integrated applications, thereby automating many back-office functions which are related to service, technology and human resources, and which are very tedious to work on.
ERP software is generally considered to be a type of business application which means it is a software designed to be used by larger businesses and it often requires dedicated teams that can customize and analyze the data and which can handle upgrades and deployment. But in contrast to the large business application, the smaller ERP business applications are lightweight business management software solutions that are often customized for a specific industry.
Most of the organizations are implementing ERP systems to replace legacy software or incorporating ERP applications because there are no systems that exist currently.
A few of the top ERP systems are Netsuite ERP, SAP ERP, AND Sage ERP. Each system has a specific feature and is priced differently.
The ERP software comprises of multiple business software modules which can be purchased individually, and they are purchased based on the specific needs and technical capabilities of the organization. Every ERP module focuses on one area of business processes such as product marketing or product development.
The new and continuing computing trends of the ERP software which have an impact on the growth of the business software are Mobile ERP, Cloud ERP, Social ERP, and Two-Tier ERP.
Depending on each one’s business size and need there are several business resource planning software vendors to choose from in the large, mid-market and small business ERP market.
CUSTOMER RELATIONSHIP MANAGEMENT
CRM is a process to manage and organize company’s interaction with current and potential customers, in order to generate sales. CRM software is usually used to organize, automate and synchronize sales, marketing and customer services. When we usually talk about CRM we are talking about CRM software.
CRM is usually customer-based software. CRM software has developed to include all the areas of the customer experience keeping the customer satisfied which in turn keeps the customers loyal to the business using the CRM software.
The CRM software is the process of identifying the potential leads, nurturing them and guiding the customers through the sales process to finalize and close the business. Once they become a customer the software makes sure that the business maintains the relationship and encourages them to do business again often or do business with a higher value.
Generally, CRM software is used to organize marketing efforts, manage the sales pipeline, Automates customer service, streamline sales processes and manages business contacts and business leads.
The ERP and CRM software usually use different approaches to increase the business profits and which help the business to grow larger. ERP generally focuses on reducing and cutting costs and making business processes more efficient. ERP reduces the amount of capital the business spends on those processes. CRM usually works to increase profits by producing greater sales volumes.
Why you need ERP/CRP?
Each and every business has its own goals, purposes, and requirements. Today’s, organizations need a solution with complete functions that can bridge the gap between business processes and people. To successfully run organizations with multiple departments and teams, an ERP solution gives a helping hand by providing synchronization between all information and communication within the organization. This is a solution or combination of software and organization activities performed to manage operations. With this software, entire system value chain is aligned and critical processes are streamlined effectively.
ERP stands for Enterprise Resource Planning. It is a software system offers businesses a centralized hub to manage data from a variety of company departments and functions. Some small business can avoid by using separate applications, till they are working with a typical working with smaller data.
But as a business or company continues to grow, managing all that information across platforms becomes time-consuming, costly, and prone to mismanagement.
CRP stands for Capacity Requirements Planning. It is also an enterprise application that is often used by an organization in manufacturing when developing a product plan and to estimate capacity requirements. This can help business or organization in determining the needs to meet the production plan, including labor, material, systems- basically all resources required for product fulfilment. It has capabilities to estimate, based on data input, what additional resources would be required to meet the requirement. Importance of CRP:
1- It limits the rate of output.
2- It deals with the production capacity needed by an organization to make changes in products per demand.
When a company needs an ERP?
There is no hard and fast rule about when it’s time to switch and adopting an enterprise solution. It can be an expensive and labor-intensive endeavor. But there are a lot of small and midsize organizations owners share their common pain points that an ERP can easily resolve. ERP solution offers increased productivity and efficiency, and growing popularity of integrating it with cloud-based ERP solutions, budget and infrastructure traditionally required.
Why Organizations need ERP?
The ERP systems are not practical for small business or organization, ERP once used exclusively by large- scale manufacturers, but now ERP systems are increasingly adopted by smaller or medium-size business also.
Enterprise solutions are designed to meet the specific needs of different types of businesses. In today’s world, ERP system exists in niche markets as well.
So make it simple to understand that nearly every business or organization today can find a solution to meet their goals or targets of the business.
By knowing some major benefits or advantages of ERP systems to your companies, you will definitely get the answer to why you need ERP? These are as follows:
- By managing your business with one system:
In modern business, the major benefits of using ERP are that you can manage many core businesses areas with just a single system.
For example: like in manufacturing company the typical structure of ERP solution in manufacturing company consist of these functions: human resources, financials, process manufacturing management, inventory management, purchasing management, quality management, and sales management. These functions can be managed by separate solutions also but it is quite difficult to manage separately this solution for an organization. These include duplicate functions or records, data errors, lack of visibility into the business as a whole, and lack of communication between different areas of the business.
Now with ERP solution, it integrates all of these functions into a single system and allows them to communicate with each other.
- Keep database up to date
In traditional technology, it is very costly to updating organization processes and
functions. At that point the company will find that it doesn’t make sense to keep an old system in place, it is practical and financially sound to migrate to a modern, integrated solution.
Enterprise resource planning solutions are designed to offer adaptability, flexibility, and scalability for growth. Most importantly, an enterprise system can give you the edge in managing all customers, partners, and suppliers. With an ERP system, you’ll be able to meet the latest reporting requirements easily. For example, your client will enjoy seamless experiences, with one-click online ordering.
- By Streamline your all processes
In the implementation of Enterprise system, organization or companies are forced to consider—or reconsider—their business workflows and processes. This will be a perfect opportunity for an organization to assess what makes sense, what works, what’s important, and what can be improved. And by successfully run the ERP system, your organization can gain efficiency, speed, and accuracy in its operations. An ERP system will help you meet the targets or demands of your business partners and external stakeholders, and it can help keep your employees happy and productive too.
ERP system can increase productivity with reducing time and labor costs by automation and integration.
As it consists of so many different features of functional areas, they tend to be complex. So companies should help their employees how to use the system quickly and effortlessly.
- By meeting your client’s expectations
As we know clients have very high expectations, it does not matter whether the client is an individual person or an organization. Companies are like to meet their expectations completely.
For example- Many clients expect to have a seamless multi-channel experience, browse a catalogue of products in-store, place an online order, receive item at the closest outlet, and have it picked up from home if any defect.
Your clients need a consistent service, regardless of which department of your company they interact with. Client needs to make sure that their various departments communicate with each other seamlessly. So that they can interact with their clients through any channel at their fingertips.
To meet these high expectations of client a heavy technology is required by an organization. An enterprise resource planning system software provides a centralized tool for all departments in an organization. It also gives their employees a global view of all client communication, from the first point of contact to the most recent. So when client calls to get rid of some technical issues or any purchase services, the employees at the end can quickly review the customer previous communication with their business history or relationship status with your organization. So that client can get more efficient and personalized service.